Terms and Conditions for Man And Van Belsize Park

These Terms and Conditions set out the basis on which Man and Van Belsize Park provides removals, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quote, or allowing the service to begin, the customer agrees to these terms. If any part of these terms is unclear, the customer should request clarification before the booking is confirmed. These terms are designed to create a fair, practical, and transparent agreement for both parties.

In these terms, “we”, “us”, and “our” refer to the service provider operating the man and van service, and “you” or “the customer” refers to the person booking or using the service. The exact scope of the work will depend on the agreed booking details, including the type of transport required, the amount of labour needed, access conditions, and any additional services requested. Any special requirements must be disclosed in advance so that we can assess whether they can be accommodated safely and efficiently.

These terms apply to standard domestic and commercial moving jobs, single-item transport, furniture collection, waste removal arranged in compliance with applicable rules, and other similar services. They do not create any obligation to perform work that is unsafe, unlawful, beyond the agreed scope, or impossible to complete due to access, weather, parking, packaging, or other material constraints. If a situation arises that is not covered here, we will act reasonably and in accordance with UK law.

Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made by phone, email, online form, or any other method we make available from time to time. A request does not become a confirmed booking until we have reviewed the details, provided a quotation or estimate, and received your agreement. For the avoidance of doubt, the booking is only secured once we explicitly confirm it.

When requesting a quote for a man with a van service, you must provide accurate and complete information, including the collection and delivery locations, access restrictions, inventory size, item weight, staircases, lift availability, parking conditions, and whether dismantling or reassembly is required. If any details change after confirmation, you must notify us promptly. We reserve the right to revise the price, adjust the vehicle size, alter labour requirements, or cancel the booking if the changes materially affect the job.

The customer is responsible for ensuring that all items intended for transport are ready at the agreed time and that access is safe and lawful. If the property cannot be accessed, if the required parking space is unavailable, or if the customer is not present when needed, delays may occur and additional charges may apply. We may refuse to proceed if the environment is unsafe, if the load is improperly packed, or if the customer requests actions that would breach law, insurance conditions, or reasonable safety standards.

Unless otherwise stated, quotations are based on the information supplied at the time of booking and may be subject to change if the actual circumstances differ. Estimates are provided in good faith, but final charges may reflect waiting time, congestion, additional labour, additional mileage, extra handling, disposal fees, or other agreed and reasonable costs. We will seek to explain any change before proceeding where it is practical to do so.

Payments

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, full advance payment, or payment upon completion depending on the type of job and the level of risk involved. Unless we agree otherwise in writing, payment is due immediately on completion of the service. We accept payment by the methods we state at the time of booking.

All prices are quoted in pounds sterling unless expressly stated otherwise. Prices may be inclusive or exclusive of VAT depending on our tax status and the nature of the service, and this will be made clear where relevant. If any additional costs arise during the job due to changes requested by the customer or factors outside our control, those costs will be added to the final invoice or collected immediately where appropriate.

If payment is not made on time, we may charge reasonable administration costs and interest on overdue sums where permitted by law. We also reserve the right to withhold the release of goods, suspend further services, or take steps to recover unpaid amounts. Any disputed element of an invoice must be raised promptly and in good faith; however, the customer remains responsible for paying any undisputed amount by the due date.

Cancellations and Changes

The customer may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on the notice provided, the stage of preparation, and any expenses already incurred. If a cancellation occurs after the vehicle has been dispatched, after staff have already travelled, or after work has begun, a charge may be made to cover lost time, travel, and administrative costs.

We may also cancel or postpone a booking if circumstances make performance impractical or unsafe. This includes adverse weather, vehicle breakdown, traffic disruption, staff illness, inability to access the premises, inaccurate booking information, or events beyond our reasonable control. If we cancel for reasons within our control, we will usually offer a new appointment or refund any prepayment for work not carried out, subject to any lawful deductions.

Where a customer requests changes to the booking, we will use reasonable efforts to accommodate them, but changes are only binding once we confirm them. Substantial changes may require a revised quote or a different service arrangement. If the customer delays the start of the job, changes the route, adds extra items, or requests additional labour, we may update the price accordingly. Persistent failure to cooperate may be treated as a cancellation by the customer.

Liability

We will carry out the service with reasonable care and skill. However, our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not responsible for indirect loss, loss of profit, loss of business, loss of anticipated savings, or any consequential loss, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

The customer is responsible for ensuring that items are suitably packed, labelled, and ready for transport unless we have agreed to provide packing services. We are not liable for damage caused by poor packaging, inherent weakness, pre-existing defects, unsecured components, or instructions from the customer that we reasonably follow. If an item is fragile, high-value, antique, or unusually heavy, the customer must tell us in advance so that appropriate precautions can be considered.

We may need to move goods through tight spaces, lift items, dismantle furniture, or use reasonable handling methods to complete the work. Unless otherwise agreed, we are not responsible for minor scuffs, marks, or cosmetic wear that arise despite reasonable care during normal moving operations. The customer should inspect items promptly after delivery and report any loss or damage as soon as reasonably possible.

If we are asked to transport something that appears unsafe, prohibited, or unsuitable for carriage, we may refuse to move it. We also reserve the right to stop the job if continuing would expose our staff, the customer, or property to unreasonable risk. In such circumstances, we will not be liable for resulting delay or incomplete service where the issue was caused by the customer or by factors outside our control.

Waste Regulations and Disposal Services

Where we are asked to remove or dispose of waste, the customer confirms that they have the right to arrange its disposal and that the waste is not hazardous unless this has been expressly declared and accepted in writing. We may only collect, transport, and dispose of waste in accordance with applicable UK waste laws, licensing requirements, carrier obligations, and environmental rules. We may refuse any waste that we reasonably believe is unlawful, dangerous, or outside the agreed service.

Customers must not include prohibited items in waste loads unless we have specifically agreed to handle them and such handling is lawful. Prohibited or controlled items may include, by way of example, asbestos, chemicals, oils, pressurised containers, clinical waste, sharps, gas cylinders, and electrical goods that require special treatment. If such items are discovered unexpectedly, the customer may be liable for additional costs, delays, return charges, or regulatory consequences.

When waste removal is provided, the customer must give accurate information about the contents, volume, and source of the waste. We may require the customer to separate recyclable materials, confirm ownership or disposal rights, and provide access to the premises where the waste is located. If necessary, we may issue a description of the load or other records to reflect compliance with waste transfer requirements. The customer agrees to co-operate with any lawful documentation needed for the service.

We aim to dispose of waste responsibly and in line with the principles of lawful handling, reuse where possible, and environmentally responsible processing. However, we are not responsible for how third-party disposal facilities operate once the waste has been transferred in accordance with law. If the customer misdescribes waste, conceals restricted materials, or requests unlawful disposal, they will be responsible for any resulting penalty, claim, or expense to the fullest extent permitted by law.

Customer Responsibilities

The customer must ensure that premises, access routes, lifts, stairways, driveways, and parking arrangements are safe and available at the agreed time. They must also ensure that any children, pets, vulnerable persons, or third parties are managed appropriately during the service. We may pause work if conditions are unsafe or if the environment prevents us from completing the job efficiently and lawfully.

You are responsible for obtaining any required permissions, permits, management approvals, parking concessions, building access codes, or notices needed for the move. If such permissions are not in place and the service is delayed or made more expensive as a result, the customer will be responsible for the related costs. The customer should also ensure that important documents, valuables, medicines, cash, and personal data are removed from items being transported unless we have expressly agreed otherwise.

If an item needs special handling, dismantling, reassembly, or protection, the customer must tell us in advance. We may decline to handle goods that are excessively fragile, improperly packaged, offensive, unlawful, or likely to cause injury or damage. Where we agree to carry out specialist handling, any associated limits or exclusions will be explained at the time of booking. The customer agrees not to ask us to exceed those agreed limits during the job.

Force Majeure

We are not liable for delays, failures, or cancellations caused by events beyond our reasonable control. These may include severe weather, accidents, road closures, strikes, civil unrest, fire, flood, pandemic-related restrictions, utility failures, or government action. If such an event occurs, we will try to resume the service as soon as reasonably possible, but our obligations may be suspended for the duration of the event.

Data, Property, and Lost Items

We will handle personal information in accordance with applicable UK data protection law. Any data supplied by the customer for booking, invoicing, or service delivery will be used only for legitimate business purposes, unless we are legally required to do otherwise. We are not responsible for the contents of items transported, and the customer should make their own arrangements to back up or secure important data stored on electronic devices.

If an item is accidentally left in the vehicle or at the premises, the customer should notify us promptly. We will make reasonable efforts to locate and return lost items if they are found, but we may charge reasonable costs for storage, re-delivery, or administration where permitted by law. Items left unclaimed for a reasonable period may be dealt with in accordance with applicable law.

Variation of Terms

We may update these terms from time to time. The version applicable to your booking will be the version in force when the booking is confirmed, unless a later version is expressly agreed in writing. Any attempt by the customer to impose different terms will not apply unless we accept them in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. By using the service, the customer acknowledges that the agreement is made on this basis and will be interpreted accordingly.

This document is intended as a clear legal framework for a man and van company operating in the UK. It is designed to be fair, commercially practical, and compliant with the general principles governing service contracts, transport arrangements, and lawful waste handling. Customers are encouraged to review the terms carefully before confirming a booking so that expectations, responsibilities, and limitations are understood from the outset.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. These terms apply together with any specific written quotation, estimate, or booking confirmation issued for the job. If there is any inconsistency between a written booking confirmation and these general terms, the written confirmation will prevail to the extent of the inconsistency.