Man and Van Belsize Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Belsize Park provides man and van, moving, and related services to you. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, or organisation that books or uses our services.

We, us, our means Man and Van Belsize Park, the service provider.

Services means any removal, man and van, transport, loading, unloading, packing, or related services that we agree to provide.

Goods means any items, furniture, personal belongings, equipment, or other property transported or handled by us as part of the services.

Quotation means the price estimate we give you for the services, based on the information you provide.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, including local moves, item collection and delivery, and light transport services. The exact scope of the services will be as set out in your booking confirmation or agreed in writing between you and us.

We reserve the right to decline any job that we reasonably consider unsafe, unlawful, impractical, or beyond the capacity of our vehicles, equipment, or staff.

3. Booking Process

3.1 You may request a quotation by providing details of the services you require, including addresses, access information, approximate volume or list of goods, and any special requirements. Quotations are based on the information you provide and are subject to change if that information is incomplete or inaccurate.

3.2 A booking is only confirmed when we explicitly accept it and provide you with a booking confirmation, which may include the date, time window, charges, and any special terms. We reserve the right to refuse a booking at our discretion.

3.3 It is your responsibility to ensure that all details in the booking confirmation are correct. Any changes to the booking, including dates, times, addresses, or scope of work, must be communicated to us as soon as possible and may result in revised charges or availability.

3.4 Where services are required at short notice, acceptance of the booking will be subject to availability and may be conditional on immediate payment or deposit.

4. Pricing and Quotations

4.1 Our charges may be based on an hourly rate, fixed fee, distance, volume, or a combination of these, as specified in your quotation or booking confirmation.

4.2 Quotations are given in good faith based on the information you provide. We reserve the right to adjust the final charge if:

a. the work takes longer than anticipated due to factors not disclosed or reasonably foreseeable;

b. there are additional items, floors, distances, or handling requirements not previously advised;

c. there are delays outside our control, including waiting for keys, lack of access, or third-party delays;

d. you request additional services on the day of the move.

4.3 Unless otherwise stated, our charges do not include parking fees, congestion charges, tolls, ferry charges, storage fees, customs duties, or other third-party costs. These will be added to your final bill where applicable.

5. Payments

5.1 Payment terms will be specified at the time of booking. We may require full payment in advance, a deposit, or payment on completion of the job, depending on the nature and size of the work.

5.2 We accept payment by methods agreed at the time of booking. You must ensure that funds are available and that you are authorised to use the chosen payment method.

5.3 Where payment is due on the day of service, it must be made immediately on completion of the job, unless otherwise agreed in writing. We reserve the right to withhold unloading of goods until payment is received.

5.4 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may seek to recover reasonable costs of debt recovery. We may also suspend or cancel further services until all outstanding amounts are settled.

6. Customer Responsibilities

6.1 You are responsible for:

a. providing accurate information about the services required, including access details, parking restrictions, and the nature and quantity of goods;

b. arranging suitable parking for the vehicle close to the property at both collection and delivery locations, including obtaining any necessary permits or authorisations;

c. ensuring that all goods are properly packed and prepared for transport, unless packing services have been agreed as part of our services;

d. being present, or arranging for an authorised representative to be present, during loading and unloading to provide instructions and check that all goods are moved as required;

e. securing and removing any fixtures, fittings, or equipment that require specialist disconnection, such as cookers, washing machines, or electrical appliances, unless we have expressly agreed otherwise;

f. ensuring that any fragile or high-value items are clearly identified and, where possible, suitably protected prior to loading.

6.2 You must not ask our staff to do anything that is unsafe, illegal, or outside the scope of the agreed services, such as moving items through windows where it is not safe to do so.

7. Excluded and Prohibited Items

7.1 Unless expressly agreed in writing, we do not accept liability for and will not knowingly transport:

a. hazardous, flammable, or explosive materials;

b. illegal goods or substances;

c. perishable items that require special storage conditions;

d. cash, securities, or negotiable instruments;

e. valuable items such as jewellery, watches, artwork, antiques, precious metals, or collections, beyond any statutory minimums.

7.2 You must not include such items in the goods to be transported without obtaining our prior written consent. If we discover that prohibited items have been included without our consent, we may remove or refuse to transport them and shall have no liability for any loss or damage arising.

8. Cancellations and Changes

8.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. The following cancellation charges may apply unless otherwise specified at the time of booking:

a. more than 7 days before the scheduled service date: no cancellation fee, any deposit may be refunded or held as credit at our discretion;

b. between 48 hours and 7 days before the scheduled service date: a cancellation fee of up to 50 percent of the quoted price may be charged;

c. less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the quoted price may be charged.

8.2 If you make significant changes to the booking, including date, time, or scope of work, this may be treated as a cancellation and rebooking, and the above charges may apply.

8.3 We reserve the right to cancel or reschedule the service in the event of circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, we will endeavour to offer an alternative date or time. Our liability will be limited to the refund of any pre-paid amounts for services not provided.

9. Access and Delays

9.1 You must ensure that we have safe and reasonable access to the property and to all goods to be moved. This includes ensuring driveways, stairways, corridors, and lifts are available and suitable for moving goods.

9.2 If access is not available at the agreed time, or if we are delayed due to circumstances outside our control, we may charge waiting time at our standard hourly rate or as specified in your booking confirmation.

9.3 We are not responsible for any damage caused to goods or property as a result of attempting to move items through inadequate or restricted access where you have insisted that we proceed despite our advice.

10. Waste and Rubbish Removal

10.1 We are not a licensed waste carrier for general household or commercial waste unless explicitly stated. We do not remove or dispose of waste, rubbish, or materials that require a licensed waste carrier, except where this has been specifically agreed and arranged in compliance with applicable regulations.

10.2 Where we agree to remove unwanted items, it is your responsibility to ensure that such items are not hazardous and can lawfully be transported and disposed of. We reserve the right to refuse removal of any items we reasonably believe to be hazardous, contaminated, or in breach of waste regulations.

10.3 Any disposal services that we do provide will be undertaken in accordance with UK waste regulations. Additional charges may apply for disposal, recycling, or special handling, and will be confirmed at the time of booking or prior to removal.

11. Liability for Loss or Damage

11.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations and exclusions set out in these Terms and Conditions.

11.2 We will not be liable for:

a. loss or damage arising from your failure to properly pack or protect goods, unless we have provided packing services;

b. loss or damage to items that are inherently fragile or damaged prior to the move, including but not limited to brittle plastic, weak furniture joints, or worn fabrics;

c. loss or damage caused by wear and tear, gradual deterioration, or inherent defects in the goods;

d. loss or damage to the contents of boxes or containers that were not packed by us;

e. any indirect, consequential, or purely economic loss, including loss of profits, loss of opportunity, or loss of goodwill.

11.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable replacement or repair cost, subject to an overall cap that will not exceed the amount paid or payable for the services, unless a higher level of cover has been expressly agreed in writing.

11.4 We are not liable for damage to property, including walls, floors, or fixtures, where such damage results from moving large or awkward items at your request in circumstances where safe movement is difficult due to restricted access.

11.5 You must inform us in writing of any loss or damage as soon as reasonably practicable and, in any event, within seven days of completion of the services. Failure to notify us within this timeframe may prejudice our ability to investigate and may affect any claim.

12. Insurance

12.1 We maintain cover appropriate for a man and van and removal service provider operating in the United Kingdom. Details of our cover can be provided on request.

12.2 It is your responsibility to ensure that you have adequate additional insurance for your goods if required, particularly for high-value or fragile items.

13. Complaints

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

13.2 Complaints relating to loss, damage, or service quality should be submitted with full details, including dates, locations, and, where applicable, photographs of any damage.

14. Data Protection

14.1 We will collect and use your personal information only for the purposes of administering your booking, providing the services, and managing our relationship with you.

14.2 We will take reasonable steps to keep your personal information secure and will not sell or share it with third parties except where necessary to provide the services, comply with legal obligations, or with your consent.

15. Force Majeure

15.1 We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to adverse weather, traffic incidents, road closures, strikes, civil unrest, acts of terrorism, natural disasters, or failure of utilities.

15.2 In such circumstances, we will use reasonable efforts to complete the services as soon as practicable or to agree an alternative arrangement with you.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous agreements or understandings, whether written or oral.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your services. You are advised to review the Terms and Conditions regularly.